Privacy Policy

Welcome to Nivaii Ltd ("we", "us", "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and related services (collectively referred to as the "Platform").

By using Nivaii, you agree to the practices described in this Privacy Policy.

Nivaii Ltd is a UK-based marketplace that allows users to buy and sell pre-loved cultural clothing and accessories. We currently operate solely within the United Kingdom.

Company name: Nivaii Ltd

Registered in: England & Wales

Company number: 16581025

Email: support@nivaii.com

To provide and operate the Nivaii Platform and its services — including account creation, buying and selling, payment processing, courier integration, buyer protection, customer support, and fraud prevention — we collect both personal and transactional information.

Personal Information You Provide Directly

We collect the following information when you register, list an item, or complete a transaction:

• Name
• Email address
• Postal address (for shipping and delivery)
• Phone number
• Payment information (processed securely via Stripe; Nivaii does not store card details)
• Photos, descriptions, and details of items you list
• Social login information (Google, Apple, etc.)

How we use this personal information — we use your data to:

• Create and manage your account
• Enable buying and selling functionality
• Process payments and release payouts
• Generate courier labels and delivery information
• Provide buyer protection and dispute resolution
• Communicate updates related to listings or transactions
• Verify identity where required
• Prevent fraud and maintain platform security

During user interactions and transactions, we also collect:

• Listing history and item details
• Purchase and sale records
• Messages exchanged between buyers and sellers
• Dispatch and delivery tracking information
• Dispute and claim submissions, including photos or evidence
• Payment confirmations and payout records

How we use transactional information — we use this information to:

• Facilitate secure user-to-user transactions
• Hold funds safely in escrow
• Calculate and deduct service fees
• Release payouts to sellers
• Resolve disputes fairly
• Detect and prevent fraudulent activity
• Improve the safety and performance of the Platform

When you access or use Nivaii, we automatically collect:

• IP address and approximate location
• Device and browser information
• Platform usage behaviour and interaction data
• Diagnostics, crash reports, and performance data
• Cookies and tracking technologies (see Cookies and Tracking Technologies)

How automatic data is used — this helps us:

• Operate, maintain, and improve the Platform
• Analyse usage trends and performance
• Enhance user experience
• Detect suspicious activity and protect the Platform

In addition to the uses above, we use your information to:

• Personalise and improve the Platform
• Communicate with you regarding listings, purchases, or support matters
• Ensure compliance with UK laws and regulations
• Maintain safety, fraud prevention, and platform integrity

We do not sell your personal information.

We process your information under the following lawful bases:

• Contractual necessity: To provide our services and fulfil transactions.
• Legitimate interests: To enhance security, prevent fraud, and improve the user experience.
• Consent: For marketing communications (you may withdraw consent at any time).
• Legal obligation: To comply with regulatory and financial requirements.

We may share information with trusted third parties to operate the Platform effectively, including:

• Stripe – for secure payment processing
• Courier partners (e.g., Royal Mail, InPost) – for shipping and delivery services
• Analytics providers (e.g., Google Analytics) – to improve platform performance
• Hosting and IT service providers – for secure system operation

All third-party partners must comply with UK GDPR and handle your data safely.

Sharing for Legal, Regulatory, and Safety Purposes

We may also share personal or transactional information when necessary to:

• Comply with legal obligations or regulatory requirements
• Respond to valid requests from law enforcement authorities
• Assist with criminal investigations, fraud prevention, or security matters
• Protect the rights, property, or safety of Nivaii, our users, or the public
• Enforce our Terms & Conditions or investigate suspected violations

Such disclosures will only occur when legally required or permitted.

We store your information securely using digital and, where necessary, physical storage methods.

Your data may be stored:

• On UK-based servers,
• On approved international servers that meet UK GDPR adequacy standards, and/or
• In secure digital or physical formats used for operational and administrative purposes.

We retain your personal and transactional information only for as long as necessary to:

• Complete transactions
• Provide support
• Meet legal, tax, regulatory, and accounting obligations
• Maintain platform safety and integrity

When no longer required, your information will be securely deleted, anonymised, or destroyed, depending on the format.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise your rights, contact us at: support@nivaii.com

We use cookies and similar technologies to:

• Improve platform functionality
• Analyse usage behaviour
• Enhance security
• Personalise user experience

You may adjust your cookie settings through your browser. Disabling cookies may affect Platform functionality.

We use robust technical and organisational measures to protect your information, including:

• Encryption
• Secure servers
• Access controls
• Fraud monitoring systems

Despite our efforts, no online system is entirely risk-free. You are responsible for keeping your login credentials secure.

Nivaii is not intended for users under the age of 16. We do not knowingly collect information from minors. If such data is identified, it will be deleted.

We may update this Privacy Policy occasionally. The latest version will always be posted on our Platform. Continued use after updates indicates acceptance of the revised terms.

For privacy queries, concerns, or data requests, contact:

Company name: Nivaii Ltd

Registered in: England & Wales

Company number: 16581025

Email: support@nivaii.com