Returns Policy
Our commitment to fair outcomes
We want every Nivaii purchase to be a positive experience. If something isn't right, our returns process is designed to be fair for both buyers and sellers.
When Can I Return
You may request a return if the item received is significantly different from the listing description, the wrong item was sent, or the item is damaged in transit.
How to Start a Return
Open a dispute through the Nivaii app within 48 hours of receiving your item. Include photos and a description of the issue.
Resolution Process
Our team will review the dispute and work with both the buyer and seller to reach a fair resolution. This may include a full refund, partial refund, or item return.
Non-Returnable Items
Items that match their listing description cannot be returned simply because you changed your mind. Please review listings carefully and message the seller with any questions before purchasing.
